At Yvonne Yonder, we want you to be satisfied with every purchase. This Returns & Refund Policy explains the conditions under which returns, exchanges, and refunds may be processed. By placing an order with us, you agree to this policy.
Eligibility for Returns
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Returns are accepted only if the product is defective, damaged, or incorrect upon delivery.
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To qualify for a return, the item must be unused, in its original condition, and in the original packaging.
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Requests for returns must be submitted within 7 days of receiving your order.
Non-Returnable Items
Certain items cannot be returned due to hygiene, safety, or custom order reasons. These include:
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Personal use items (travel pillows, headphones, etc.) if unsealed.
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Products that have been damaged after delivery due to misuse or neglect.
Return Process
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Contact us at [email protected] within 7 days of receiving your order.
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Provide your order details, reason for return, and, if possible, a photo of the item.
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Our support team will confirm eligibility and provide instructions for returning the product.
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You are responsible for returning the item to the address provided by our team.
Refunds
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be arranged through direct communication, as we operate only with cash on delivery.
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Refunds may be provided as:
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Replacement product (if available), or
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Cash refund at the time of pickup or via an alternative method arranged with our support team.
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Refund processing times may vary depending on your location and circumstances.
Exchanges
Where possible, defective or incorrect products may be exchanged for the same or equivalent item instead of a refund.
Late or Missing Refunds
If you believe your refund has been delayed or not processed, please contact us at [email protected] for assistance.
Contact Us
For any questions regarding returns or refunds, please reach out to us:
Email: [email protected]